Kelly’s professioal resume - March 2014:

SUMMARY OF QUALIFICATIONS
An accomplished Senior Project Manager with significant experience leading multidisciplinary teams in:
• Insurance Industry Information Technology (Desktop and Mobile Computing - Unified Communications, Microsoft Lync, SMS Texting, Enterprise Back-Up; Data Warehousing – Business Intelligence, Infrastructure implementations, and Application Development, Next Generation Contact Center)
• Telecommunications (Hardware and Software Research and Development, Deployment, Technical Support, and Health and Safety).
Recognized as an effective and motivational team player with a consistent track record of delivering bottom-line results, improving customer satisfaction, and developing strong community relationships. Proficient in the establishment of rapport and credibility with diverse groups ranging from union members to senior leadership. A motivational coach with budgeting, resource management, and strategic decision making expertise.

EXPERIENCE
Liberty Mutual Insurance Company 2005 – Present
Dover and Portsmouth, New Hampshire

Unified Communications Project Manager,
Desktop and Mobile Computing, Hosting Services Feb 2011 – Present
¬ Led 30k client enterprise migration to Microsoft Lync from MS Office Communicator. Managed the design, build, and test of new infrastructure to support Lync Enterprise Voice, Unified Messaging, Avaya AES integration, and Edge Services.
¬ Managed 30k client enterprise deployment of new back-up solution to centralize client back-up to ensure data protection and restoration integrity. Built multi-data center infrastructure to manage centralized back-ups.
¬ Coordinated build of a new enterprise SMS gateway, application integration process, and onboarding of a new multi-market rollout.
¬ Completed Controlled Introduction of new Chat technology as an alternative channel for IT Help Desk contact.
EDW Project Manager, Personal Market Information Systems Oct 2006 – Feb 2011
¬ Managed multiple complex infrastructure and development projects within the Enterprise Data Warehouse.
¬ Led the vendor selection process for a new Business Intelligence tool for the EDW including an in-house Proof of Concept, infrastructure build out, process development, and implementation of chosen vendor.
¬ Conducted process improvement analysis of existing Production Support methods and implemented corrective action.
¬ Led a Business Intelligence and Analytics support team and implemented numerous environment improvements for added stability and reliability.
¬ Led the definition of business requirements, architecture, purchase, construction and implementation of standalone analytic platforms for various business units.


IT Project Manager, Infrastructure Services Engineering Apr 2005 – Oct 2006
Managed the on-time and within budget ordering, delivery, installation, and turn-up of mid-range hardware for the Personal Markets Business Unit. This included the coordination of network connectivity, Operating System and Layered Product Software installs, storage, and back-up/recovery services.
Directed 5-20 person multi-disciplinary project teams in the build of a large data warehouse implementation, execution of hardware and software upgrades, migration of business application software, definition of new architecture, and installation of additional networking capacity.
Developed process orientated project tracking methods and reports to prioritize work and resource demands.

Lucent Technologies, Inc., formerly AT&T Network Systems 1990-2002
North Andover, Massachusetts

Technical Manager, Project and Quality Management 2000-2002
Directed the on-time delivery of a $1.4B optical networking product proposal and first service application to an external customer.
Supervised a 5 person team of project and quality engineers tracking hardware and software development activities for a 120 person organization.
Planned the estimation, build, and distribution of a $550k models program for development, system and integration test, technical support, and factory teams.
Authored 12 quality process documents for the successful passage and maintenance of Lucent’s ISO9001:1994, 2000 certification activities.
R&D Project Manager, Optical Networking Group 1999-2000
Launched project plans coordinating the work of 15-20 person hardware and software development teams for the on-time delivery of integrated product releases to customers.
Facilitated the brainstorming, definition, and execution of hardware cost reductions resulting in a 15-20% material cost and/or production savings.
Deployment Manager, Customer Technical Support 1996-1999
Planned successful product line deployments by leading 20 person multidisciplinary teams to identify and resolve issues to ensure customer satisfaction.
Assured the timely flow of information between sales, development, product management, deployment managers, and technical support engineers.
Served as the central point of contact for all milestones associated with ordering, delivery, installation, turn-up, and training.
Customer Support Planner, Customer Technical Support 1996
Established and improved processes for assistance request management, new product introduction, repair and exchange, failure mode analyses, and warranties resulting in a 15% improvement in delivery time.
Wrote and delivered to customers 6 Customer Project Support plans in a 5 month time period.
Ergonomist and Safety Engineer, EH&S 1990-1996
Created, developed, and implemented ergonomics related process improvement projects for a 2 million square foot facility of 6500 employees.
Delivered a 10% increase in productivity and quality while reducing worker compensation costs, downtime, and other losses.
Developed and implemented 4 complete training programs on ergonomics issues for all levels of employees.
Invited Ergonomics lecturer and publisher of 8 articles and papers on ergonomic topics.

EDUCATION AND CERTIFICATION
Yellow Belt Lean Six Sigma Quality Certification
August 2008

Project Management Professional, PMP
June 7, 2007

Steven’s Institute of Technology
Masters Certificate in Project Management, October 1997

University of Michigan, Ann Arbor, MI
M.S.E. Industrial and Operations Engineering, June 1990
Specialization: Occupational Health and Safety Engineering/Ergonomics

Lehigh University, Bethlehem, PA
B.S. Industrial Engineering, June 1989
Areas of study: Process Optimization, Inventory Control, Materials Handling, Statistical Quality Control, and Information Systems Development

PROFESSIONAL DEVELOPMENT AND HONORS
“For Business Leaders Only” Graduate, TranSpective Business Consulting, Inc. Leadership Workshop
2000, Co-Chaired the planning and production of a professional development conference attended by 1000 associates, Lucent Technologies
Experience user of Microsoft Project, Visio, and Office products
National Institute of Occupational Safety and Health Graduate Studies Scholarship
Tau Beta Pi (Engineering Honor Society)
Omicron Delta Kappa (Leadership Honor Society)
Alpha Pi Mu (Industrial Engineering Honor Society)
Girl Scouts of USA
Culinary Institute of America, Boot Camp Graduate 2007 Pastry, 2005 Basic Culinary
General Motors Summer Intern Scholarship Finalist
Dean's List